An important part of a business, customer service should not be seen as a mere extension of your business. Remember that a business' most important asses is it's set of customers. Without customers, your business will die. Satisfying your customers should be one of your business goals. Customers are important in helping you increase your customer base because they can recommend your brand or service to their friends and family.
There are ten commandments of customer service:
1) Know the boss.You are in business because of your customers. Know what your customers want and provide them the good service that they need. Remember that the customers make your business thriving, they are paying for your jobs.
2) Listen. Identify the needs of the customer by asking questions. Remember to probe. Listen and ask more and concentrate on what the customer is telling you. Do not make assumptions. Make sure you are listening attentively and listening to what the customer is saying and what he is really trying to say.
3) Identify and anticipate. Remember that people don' buy services or products but instead they good feelings and solutions to their predicaments. Truth is, most customers are emotional rather than logical. Get to know more about your customer so you can anticipate their needs better. It is also important that you communicate with them regularly so you're aware of their upcoming needs and arising problems.
4) Make customers feel appreciated and important. Treat customers as individuals. When talking to your customers, use their name and always find a way to compliment them. Be sincere with your compliments because customers value sincerity. Thank your customers whenever you have a chance.
5) Educate your customers with your system. Explain to your customers how your system work so they can understand how things work in your business. Educating them with your system reduces impatience and confusion on their end.
